Do you know what's interesting? I absolutely hate talking to people, and I particularly hate talking on the phone.
But whenever I have to call a customer support number, I *never* choose the automated support options. "If you'd like to hear your current account balance, press or say 1, now." Um, no thanks.
When it comes to customer support, I *love* talking to people. Or rather, I hate having machines do the job for me. It's as if I think the machine has some reason to give me false information or to lie.
But some underpaid worker who hates his job and couldn't care less about me or my problems: I know *he'll* tell me the truth.
