Best Buy hates you & wants you to die.

So I've just got off a 20-minute long phone call with Best Buy, and I feel as if I just have to write this down, because otherwise, it'd seem too unreal.

We bought a new television from Best Buy on Saturday [1], & we scheduled delivery of that television for Tuesday. Monday morning, the delivery people called & set up a delivery between 10:30 and 12:30 on Tuesday. Fine. Monday night, they called & said that they'd never received the television they were supposed to deliver from the store, so they'd not be able to make the delivery.

They urged me to call the store itself so as to discuss the matter.

Which I did, and wherein I spoke with an earnest fellow—the same one who'd sold me the television, even!—who said that he'd packed the television into the truck himself, and who couldn't understand why it wouldn't be at the delivery warehouse, & thus at my house, on Tuesday morning, as promised. But he said he'd look into it, and would call me back Tuesday.

Tuesday: no call.

Wednesday morning, I received a call from the delivery service, stating that they'd be delivering the television Thursday morning. “So you've received it from the store, then, have you?” I asked. “Well, not yet, so it'd be best if you check in with them,” was their answer. Promising!

So I called about ten times Wednesday, each time going through the phone tree to Home Theatre, and waiting as the phone call eventually timed out without answer. And tonight, at around 7:30pm, the delivery service called to say that “uh, we haven't received your television from the store, so we won't be delivering it tomorrow.” Shocking!

& which started a series of phone calls from myself to the store in question, most of which ended up with my waiting for someone to answer, or being transferred between 10 different on-floor representatives, none of whom who had the information I'd given to the previous one, or being put on hold for 15 minutes wherein I decided to try a different department just for the hell of it, and eventually got transferred back to Home Theatre. &c. [2]

One of the exchanges was really quite classic. I'd been on hold for about 10 minutes, listening to some awfully stressful music, and all of a sudden, I once again hear a ringtone, as I'd been taken off hold, and after about 6 rings, someone picks up:

Him: “Hello?”
Me: “Um, hi?”
Him: “Yeah, it's out of stock.”
Me: “What?”
Him: “We're out of stock on that item.”
Me: “What?”
Him: “Yeah, it's out of stock.”
Me: “But I already bought it!”
Him: “What?”
Me: “I bought it last Saturday.”
Him: “What?”
Me: “I already bought it, and you were supposed to deliver it on Tuesday, and you didn't, and then I received a call today that you'd be delivering it tomorrow, and then another call tonight that said it had never been received on the truck.” [3]
Him: “It was supposed to be delivered to you?”
Me: “Yes, I was supposed to receive the tv on Tuesday!”
Him: “Wait, a television?”
Me: “Um, what?”
Him: “Are you talking about a television?”
Me: “Yes...”
Him: “Oh, I thought you were asking about a walkie talkie. Uh, wrong line.”

At which point I began to silently die inside.

[1] This despite knowing from the internets that Best Buy, undoubtedly, Sucks.

[2] By the way, so this television: the previous weekend—before I bought the tv—I'd been in to a different Best Buy, where I inquired about this television. It's the new model of a television they already had in stock, and I asked—quite logically, I felt—“when will you be receiving the new model?”

To which the response: “oh, I don't think we're going to carry that model.” And the hapless fucker actually acted like he checked the computer—and who knows, maybe he even did—and then came back and said, “yeah, uh, doesn't look like we're ever going to carry that model.”

The punchline of which is: next week, when I went into a different Best Buy? Yes, they had that new model.

[3] This was, seriously, the 15th time I had described the situation, so I had refined my description to its essence in order to get it out in 5 seconds or less.

Comments

[Harold Check]

best buy does suck. and the lack of competition to best buy sucks. if you end up still needing a television, you could try San Francisco Stereo on Market Street. More pricey, but they know their stuff. (And it shows up when you buy it.)

[mediaguy74]

I had a bad experience with Best Buy as well. I wont buy from them again. I bought a Panasonic 37" HDTV (which I love). But getting it was a nightmare. Went in person and the guy made me buy a $150 cable for sound that my DVD player doesnt even have. That eventually went back and I bought some movies. But the issue was delivery. The guy showed up set it up by taking my cable and hooking it into the tv and goes "Ok all set". Im like dude I asked the store if you set up everything meaning the TIVO, DVD player, cable box, and hes goes nope. Then goes "Wheres my tip, yo?" and I said the tip is you better run dude. Not 20 minutes later Best Buy calls to ask how the install went. I said quite horribly and told him about the tip. He goes, "Oh I will send you a $25 gift card for your troubles." And hangs up. They have the worst customer service ever. Spent the latter part of the day hooking it up myself.

[demonsurfer]

Heh.. I love entries with titles like this one. :)