The Panic Status Board

via Matt Jacobs, the Panic Status Board:

Cabel writes:

Our support turnaround time is faster than it’s ever been. Just the simple act of “publicizing” those numbers — not in a cruel way, but a “where are we at as a group?” way — has kept the support process on-task and, I think, made it a bit more like a video game. (It helps that when all the boxes are at “zero”, a virtual bottle of champagne appears on-screen, and a physical one is likely removed from the fridge.)

This is brilliant.

Comments

[Mark Simmons]

I know some folks who would LOVE one -- or more -- of these. It's so right for so many reasons.